What are the shipping charges?
Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address. Shipping charges will vary based on the location, for - New York and New Jersey - $169.99
How will my order be delivered to me?
We offer direct shipping services to customers within the New York Metro area. If you reside outside the New York Metro area, you can still purchase our products through one of our international distributors. In case your country is not listed among our distributors, feel free to get in touch with us, as we might be able to arrange direct shipping to your location.
How do I place an order?
You can place an order via any of the following methods: FurnitureMOC is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest. You can also visit our store front location!
Why hasn’t my shipment arrived?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. FurnitureMOC does not have access to more detailed information.
How do I check the status of my order?
To check your order status, log in to your account and go to "Order Status." Find your order to track updates on processing and shipping. Additionally, we'll send you regular email notifications about your order's progress. If you need further assistance, don't hesitate to contact our customer support. Thank you!
How do I make a change to my order? What if I want to cancel?
Please email us right away to make modifications to an order. We will do our best to accommodate your request. Our email is info@furnituremoc.com
My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.
I have a question that is not listed above, can you help?
Of course. Please feel free to get in touch with us by phone or email. We look forward to hearing from you!